Remains of the Day: Google Voice Will Soon Get an Update

Google Voice is finally getting an upgrade. Despite Google’s focus on services like Hangouts and Allo for voice chat, Google Voice still exists and maintains a certain longtime loyalty from many users despite never being updated. But something is in the works. That and more in today’s news.

A few Google Voice users recently saw a prompt reading “The new Google Voice is here.” The notice was evidently premature, but Google has confirmed to The Verge that they are working on an update. Might be just be a fresh coat of paint but it’s surprising to see Voice get any update at all—and for fans of the service, relieving, as Google is fond of unceremoniously killing off products. [Droid Life]

The part of Yahoo that wasn’t included in Verizon’s $4.8 billion acquisition has spun off into a company called Altaba Inc. Altaba includes Yahoo’s 15 percent stake in the Chinese company Alibaba as well as Yahoo Japan. The more familiar parts of Yahoo—Yahoo Mail and the news site, for example—go to Verizon. It’s not clear if Verizon will keep using the Yahoo name. [TechCrunch]

More news about upcoming Windows updates: Microsoft will address some of the privacy concerns about Windows 10, which has been criticized for sending usage and telemetry data back to Microsoft. The Creators Update will include more specific controls about what data you send to Microsoft, with specific options for location, ad tailoring, diagnostic data, and others. [Windows Blog]

Apple says a Safari bug was responsible for Consumer Reports’ assessment of the MacBook Pro’s inconsistent battery life. In testing, Consumer Reports experienced drastically different battery life results with their tests that utilized Safari. Apple says they’ve identified the problem and will issue a fix. [The Verge]

The Wikimedia Foundation just received a $3 million grant from the Alfred P. Sloan Foundation to make it easier to find and share the 35 million free, reusable images on Wikimedia Commons. The media currently only relies on causal notation and not rich metadata, making it difficult to search for specific images. [Wikimedia Foundation]

Google Voice is getting new updates, Google confirms. Obviously, Google is trying to be clever without being specific. The fact that there are no details leaves us to speculate about what will be new about the service. [TechnoBuffalo]

10 Steps to Starting a Side Business While Working a Full-Time Job

We are living at a time of unlimited potential. Never before have we experienced such a rapid growth in the number of young entrepreneurs who’ve begun working for themselves. From app developers, to freelance writers, business consultants, creative producers, and startup founders, there’s no shortage of people willing to take large calculated risks in the name of sculpting their own self-employed dream careers.

And why not? Every single day, many of these ‘solopreneurs’ are growing their small businesses into the millions.

Yet, despite the optimistic outlook, the majority of would-be business owners still fall victim to the fear of turning their side business ideas into reality. In a recent study from Bentley University, over 66% of those aged 18–34 cited a desire to start their own businesses. Yet, as of 2013, only 3.6% of businesses in the U.S. were owned by those under the age of 30.

And it’s not for lack of education or talent.

Global access to free and inexpensive online education resources on platforms like CreativeLive, Skillshare, General Assembly and others, have helped drastically cut the learning curves and barriers to entry in many industries. With valuable online learning opportunities as readily available as an internet connection, there’s no excuse for not picking up new concepts and building powerful skills.

Case in point, over the past few years, I’ve personally gone from first-time founder of a failed business, to freelancer, to building four successful businesses—all while working a full-time job. Through my work and own experiences, I’ve found the three most common reasons people don’t follow through on starting their own businesses are:


  • A lack of confidence in themselves
  • A perceived lack of necessary resources
  • And most of all, a lack of motivation


Starting a business while you’re still working full-time is hard. But it can afford you many luxuries and securities that go straight out the window when you quit your job to pursue a business idea. From the obvious of having a steady income to fund your new venture, to forcing yourself to focus only on what delivers the highest impact and lessening the pressure on yourself.

Now, before you take the plunge, you need to have a solid plan. Here are my 10 steps to starting a side business while keeping your full-time job:

1. Make the Commitment

This will get difficult. It will strain your relationships and you’ll continually be forced to make tough decisions.

Write down a list of all the activities and commitments you have during your week with the amount of time you devote to each. Take note of the ones you can afford to lessen your involvement with and let them know you are stepping back a bit to focus on a new project that means a lot to you.

Then start to cross off the easy stuff first: Time spent watching TV, playing video games, or surfing Facebook and Instagram. The more time you can free up, the quicker you’ll be able to start seeing results.

2. Inventory Your Strengths and Interests

Which skill sets does your new business idea require? You likely possess at least some of the necessary skills to make your business happen, but if you don’t, you’re now faced with a tough decision. Pause to spend time learning a new skill or outsource to someone else who can help pick up the slack?

If you want to discover your strengths as an entrepreneur, try this exercise, which will help you uncover both your soft and hard skills and uncover your unfair advantage in business. Just remember, if your ideas and your skills don’t match up, that’s still okay. If you look in the right places, there are scores of talented freelancers out there ready to work with you.

3. Validate Your Business Idea

When Fortune decided to ask the founders of failed startups what went wrong, the #1 reason that came up was a lack of market need for their product (almost half cited this as the reason their company died).

Early on in your planning you need to validate your business idea. This means getting honest feedback from actual paying customers, because as Basecamp founder Jason Fried explains:

It’s human nature to think that we’re right and that our ideas are always amazing. Unfortunately, our business concepts and product ideas are often not fully thought out, useful, or even properly researched.

By slowing down and building a very basic proof of concept with ongoing feedback from your target audience, you’ll gradually create a solution that’s guaranteed to meet their needs. You’ll be able to grow from there.

4. Create a Competitive Advantage

A competitive advantage is defined as your unique advantage that allows you as a business to generate greater sales or margins, and/or acquire and retain more customers than competitors. It’s what makes your business, your business.

This can come in the form of your cost structure, product offering, distribution network, strategic relationships, customer support, or elsewhere in the business. Get honest with yourself here. Not only does your business honestly have to fill a market need, but it has to do so in a way that’s different from what’s available now.

5. Set Detailed, Measurable, and Realistic Goals

You don’t want to take your first steps without at least knowing where you might end up. Without setting attainable goals and realistic deadlines for yourself, you’re going to spend a lot of time spinning your wheels. In my experience, it works best to set daily, weekly and monthly goals for yourself. This constant accountability helps you stick with both the short- and long-term objectives.

In the beginning, your daily goals are most likely small wins or to-do list type of items, then you’ll gradually start hitting milestones as you get closer to launching your side business.

6. Build a Roadmap to Launch Date and Beyond

It’s one thing to set your goals, and yet an entirely different activity to map out exactly how you’re going to get to point B, C, D and beyond.

You need to be particularly proactive with this step and expect that you’ll have to regularly adapt as things change over time. Nobody can launch your business for you, but you won’t be able to do it all on your own, either.

Your ability to problem-solve and navigate around your obstacles will determine your level of success with your business. And if you need extra inspiration, check out how some of the top leaders and companies ensure they hit their launch goals time after time.

7. Outsource Your Weaknesses

This is all about focus. Look for opportunities to outsource every possible part of your business creation that you can. Obviously, you don’t want someone else planning your goals, roadmap, or telling you what your product or service should look like.

The real point is that you need to be doing only what you do best. While it would be great if you could code your own website to test out your online service idea, if you don’t already command a knowledge of developing, you’re looking at a few months of dedicated learning time just to get to the point where you’ll be able to understand the basics.

Luckily, I know a great place to find high-quality help for your business idea.

8. Actively seek objective feedback

Your goal is to build a product or service that provides value to people. So it’s important that you seek unbiased, outside feedback to make sure you’re building something that’s actually providing value to your customers.

Do this from day one and never stop. To find your early feedback group, you want to individually target people that you know will give you an honest opinion. My go-to group consists of a handful of close entrepreneurial friends and a few mentors I regularly keep in touch with.

From here, you can start to widen your scope for feedback and begin incorporating Facebook groups, LinkedIn Groups, Reddit, HackerNews, ProductHunt, GrowthHackers, and so on.

9. Don’t Blur the Lines Between Work and Your Business

It may seem tempting to create a ‘better version of the company where you work’, but unless your employer missed some major lessons along the way, your contract probably clearly stipulates that you’ve agreed not to do exactly that. Plus, that’s just bad practice and can destroy a lot of relationships that could instead be very helpful for you one day.

That’s why the best business ideas are ones that enhance your performance at work and give you the opportunity to continue building your strengths outside of the office. If you’re under any non-compete clauses, assignment of invention clauses, or non-disclosure agreements, then it’s best to consult an attorney for personalized advice on this matter.

It may seem obvious, but don’t work on your side business during company time. You’ll also need to refrain from using company resources on your business, no matter how tempting that may be. This includes not using your work computer, online tools, software, subscriptions, notebooks, or seeking the assistance of other employees unless you’ve specifically cleared it with your attorney.

10. Reach Critical Mass Before Quitting Your Day Job

Don’t get me wrong, I’m an advocate of only doing things that I’m interested in, and doing those things with 100% of my energy. That being said, I’m willing to take my time in fully vetting an idea, discovering my target market and testing that idea with them, before making the solo decision that ‘this must be great!’

Having the time to continue thinking things through and seeking the advice of others will greatly benefit your new side business. Even more importantly, unless you’re working on a high-growth startup and can secure investor funding (or you’re able to self-fund), you’re realistically going to need some form of sustainable income before your new business is able to be that sole source of sustenance for you.

Starting a side business while working a full-time job will undoubtedly be difficult, but it’s doable. There are as many paths to entrepreneurship as there are entrepreneurs in this world. Take these steps into account and you’ll be well on your way to being your own boss. Imagine that awesome feeling.

This post originally appeared on the Crew blog.

Ex-Reddit CEO Ellen Pao Returns to Venture Capital

Ex-Reddit CEO Ellen Pao Returns to Venture Capital. Her previous stint as a VC ended in 2012 when she sued her employer, Kleiner Perkins, for gender discrimination.

Ellen Pao, the technology investor who made headlines by suing one of Silicon Valley's most successful VC firms for gender discrimination, is finally making her return to venture capital.

Pao on Tuesday announced she will be joining Kapor Capital as a senior member of the firm's investment team. Kapor Capital is known as one of the few firms in Silicon Valley that places a strong emphasis on supporting entrepreneurs who want to make a social impact or who come from underrepresented groups.

"Ellen is an inspiring change leader," said Mitch Kapor, partner at the Kapor Center, in a statement. "We are fortunate to be able to tap into her vast business expertise and passion as we challenge Silicon Valley to build diverse and inclusive tech workplaces."

Pao told Inc. that the bulk of her work will focus on tech diversity efforts. She said she will work with Kapor Capital's portfolio companies to help them drive diversity and inclusion as they grow their teams. Additionally, Pao will be joining the Kapor Center for Social Impact as its chief diversity and inclusion officer. In that role, she will help formulate strategies tech companies can use to improve their hiring and retention of women and minorities and other underrepresented groups.

Aside from some angel investing here and there, Pao's work with Kapor Capital will be her first time in venture since leaving Kleiner Perkins in 2012. There, Pao served as a partner for seven years, but she left after suing the firm for gender discrimination. The high-profile case continued through 2015 and culminated in Pao losing on all counts. The case, however, was a wake-up call for many, highlighting the challenges women face in Silicon Valley.

For a brief period in 2014 and 2015, Pao also served as the interim CEO of Reddit, the popular link aggregation and social forum service, but Pao left the company after receiving a barrage of abuse from users after she fired a popular employee.

Pao used both the legal battle against Kleiner Perkins and her exit from Reddit as a springboard for a career as an advocate of tech diversity.

Last year, Pao and a number of other women in tech banded together to create Project Include, a group intended to collect and share data with the purpose of helping tech employers with their diversity efforts. Pao said Project Include is now formally a nonprofit organization and will soon be hiring an executive director and a full-time team. Pao said she will be handing off her responsibilities over time but plans to continue to be involved.

"With the Kapor Center, I see it as implementing solutions of scale across the whole tech pipeline," Pao told Inc. "It allows me to have an even bigger impact."

Article Source: http://www.inc.com

The Importance of Lead Validation in Internet Marketing

After building a lead generation campaign, one thing should be clear: how you are going to manage the many inquiries your site will generate. If you mismanage your leads, your site can turn into a wasteland, and that won’t be good for anyone. While many companies rely on Google Analytics for this task, there are a few holes in that type of tracking:

  • There is no qualitative analysis; it only counts form submissions.
  • Sixty percent of vital data is excluded because phone calls are not included.
  • The Google Analytics goal doesn’t show the actual form submission.
  • Most importantly, you cannot validate that the completed Google Analytics goal was a sales lead.

Those kinds of holes can cause you to miss out on valuable opportunities — so, what is the alternative? Lead validation, which is the process of separating sales leads from non-sales-related conversions, will give you the most accurate data from your lead generation campaigns.

“The Critical Importance of Lead Validation in Internet Marketing” study reveals that half of a company’s website inquiries are not sales leads. Other key findings from the lead validation study:

  • The highest number of leads, with 19 percent for both days, converted on Mondays and Tuesdays, followed by 18 percent on Wednesdays and 17 percent on Thursdays.
  • Most leads, 85 percent, converted on the first visit. After the first visit, the drop-off is significant, proving that site quality is a big deciding factor for website visitors.

Having this critical data will aid you in filling those holes in your lead generation campaign because you will discover:

  • Which online marketing channel was responsible for each validated sales lead.
  • The accurate number of sales inquiries versus other non-sales conversions (e.g., customer service communication, sales solicitations, job applications, phone misdials, spam form submissions, etc.).
  • The cost per lead will be accurate as opposed to the cost per conversion, which the study proves can be misleading.
  • How to optimize campaign performance based on sales leads instead of only inquiries, which can include a large amount of other types of conversions.

When marketers judge the success of their campaigns (SEO, PPC, email, etc.) on the number of inquiries they receive, there is a chance their results are largely overstated. A campaign that brings in a lot of inquiries may in reality be generating very few leads, whereas a campaign that generated few inquiries may be generating more solid leads.

Lead validation will ensure that marketers work off reliable data so that they can adjust campaigns accordingly to generate an abundance of quality leads.

This will improve the efforts of your sales team as well, and who doesn’t love great sales and marketing alignment? When the marketing team validates leads, the sales team spends less time sifting through a lot of non-leads and more time moving prospects further along the funnel.

This will get the best leads into their hands in the most effective way, improving follow-up response time and quality close rates.

Why Lead Validation Is a Necessary?

Based on our extensive data, an extremely high percentage of inquiries — roughly 50 percent — are something other than actual sales leads. Without a validation process, clients will easily fall into two serious traps:

First: they will overestimate the results of their campaigns, possibly by as much as 50 percent. This will lead them to invest in campaigns judged to be contributing ROI — campaigns that are in reality generating minimal returns or even losses.

Second: they will not be able to accurately determine which campaign elements are generating sales leads, as opposed to inquiries. This means campaigns will improve more slowly, or campaign changes judged to optimize lead generation will instead have a neutral or negative effect.

Article Source: SBWire

5 Ways to Build Emotionally Intelligent Leaders in Your Organization

Emotional intelligence has been identified as a strong indicator and even predictor of effective leadership. It has been studied and researched resulting in evidence that strongly suggests that organizations with emotionally intelligent leaders results in a higher return on investment. We have all read that EQ is defined as our ability to identify and manage our own emotions as well as recognize that of others and groups. It requires effective communication between the rational and emotive centers of our brain – it represents the path between feeling and reason.

The brain science surrounding EQ is quite powerful and compelling. As reported by Daniel Goleman in his book, "Primal Leadership, Learning to Lead with Emotional Intelligence", the four skills that together make up Emotional Intelligence include; self awareness and self management, which are about personal competence; and social awareness and relationship management, which are about social competence.

Goleman goes on to state that "Gifted leadership occurs where heart and head - feeling and thought - meet." Studies have found: EQ is a required competency for effective leaders; EQ is the #1 predictor of professional success & personal excellence; and EQ affects organizational profitability and performance.

Developing emotionally intelligent leaders is a smart business strategy and can start with embracing the following 5 practices:

1) Develop Inner Strength

Leadership begins and ends with inner strength requiring the ability to understand ourselves while consistently learning, growing and pushing in new ways. In addition to enhancing self awareness, strong leaders are adaptable to their surroundings, transparent, exhibit positive energy and practice emotional self-control.

Effective leaders are empathetic, service-oriented and organizationally aware of their surroundings, reading people and cues well. Lastly, they are relationship builders, inspiring others, influencing effectively, coaches, people developers, team collaborators and able to manage conflict as well as change. All of these are dimensions of emotional intelligence. Ongoing self assessment and exploration is key to leverage strengths as well as create development plans for growth.

2) Create a Culture of Compassion

Employees need to feel valued, appreciated and acknowledged for their contributions. Showing vulnerability and compassion is a sign of strength and creates an environment of trust. Jeff Weiner, CEO of LinkedIn, discussed his own transformation and appreciation for the power of compassion as a foundation of leadership in his organization. He shared the impact it will have when you create a culture of compassion that guides all decisions, even the difficult ones resulting in a higher level of transparency, credibility and outcomes that are mutually embraced.

3) Enhance Relationship Building Across Levels and Functions
Open communications and a focus on establishing, building and nurturing long lasting relationships is essential. Connecting with individuals cross functionally and within other locations, geographies should be expected and encouraged throughout an organization. Engaging across, up and down should be a common standard that is supported with resources and tools to do so effectively. When we provide a venue for this kind of deep and rich relationship building, it creates a platform and norm enabling social competence to be developed and mastered.

4) Encourage and Invest in Continuous Learning

Working with leaders to understand and build their level of emotional intelligence also develops their capacity to role model behaviors that will empower and enable others to unleash their own leadership skills resulting in a strong talent pool for the organization. Great leaders are life-long learners always looking to further develop their knowledge, competencies and skills. In fact, there are a number of assessments that help us to determine our level of emotional intelligence allowing us to identify elements of strength as well as areas for improvement including the highly regarded BAR-ON EQ-i self assessment and 360 tool. There are also several resources available on this topic including the book, Emotional Intelligence 2.0 by Travis Bradberry and Jean Greaves.

5) Reinforce Qualitative AND Quantitative Metrics to Measure Outcomes

Learning organizations appreciate the value of using data analytics to make the business case to support development initiatives. There are a number of compelling findings included in Goleman's book that support this point as well. According to the Center for Creative Leadership, the three most significant causes of career derailment for executives involve deficits in emotional competence:
  1. Difficulty Handling Change.
  2. Inability to Work Well in a Team and 
  3. Poor Interpersonal Relations.
According to Tony Simons, Harvard Business Review, the more associates feel trust in their bosses, an emotional response, the higher the profits for the organization. In one study, a 1/8 point improvement on a survey of employees' perceptions of how much managers earned their confidence increased profitability by 2.5%. That increase in profitability meant a quarter million dollar profit increase per business unit per year. The business case is strong for building emotionally intelligent leaders for positive impact on profitability and performance.

Building emotional intelligence is not only a strong predictor of effective leadership but can contribute to greater productivity, performance and ultimately profitability for all. What level of EQ do you and your leaders possess? Invest in developing your staff and your leadership potential at all levels of your organization. Remember, individuals do not have to be in a leadership role to be a leader. Unleash leadership skills in all!

Source: https://www.linkedin.com/pulse/